TERMS AND CONDITIONS
LEAD TIME TO SHIP: The lead time to ship is subject to material availability and inventory levels. The Product will ship accordingly from Sheldon Manufacturing, Inc. or as stated on the previous page(s) of this price quotation.
DELIVERY TERMS: Ex Works Cornelius, Oregon, USA, unless otherwise agreed.
VALIDITY: This product quote is valid for 60 days unless otherwise noted in the quote. Freight quotes are for reference only and may change after 30 days or if the shipping variables change before shipment.
FREIGHT CHARGES: The freight charges quoted above are for dock-to-dock for domestic shipping, and dock to either ocean port or airport when international and will be charged on your invoice. If additional services are required, such as inside delivery, lift gate truck, customs cleared, inland or on-carriage, or other accommodations, please specify this when placing your order for a revised quote. If these requirements are not stated at the time of freight quotation, the quote is invalid and additional charges will apply after shipment. Any related surcharges are passed through at cost. Failure to provide a valid address, contact name, or contact information that impedes delivery will result in additional charges.
PRICES:
All prices are quoted in USD and are effective at the time of publication. Any price changes (incl. surcharges, customs, and duty tariffs or similar) are subject to change without notice.
PAYMENT TERMS:
All prices are in U.S. Dollars.
- Domestic and Canada: ACH, major credit cards (not sent via email), other pre-payment, or depending on your credit application approval up to 30 Days Net of invoice date.
- International: Irrevocable Letter of Credit (L/C) confirmed on a U.S. bank with all charges to the buyer account and payable at sight or as mutually agreed;
- A 20% deposit is required on all orders over $50,000.00 in value unless otherwise agreed or specified in the previous quote.
- A late fee of 1.5% per month (18% annual) on all amounts that are past due.
DOCUMENT CONTROL STATEMENT: Any and all export of The Product quoted herein is allowed only in accordance with the Export Administration Regulations. Diversion contrary to U.S. Law is prohibited.
EQUIPMENT SITE CONDITION: This quotation is based upon the assumption that your site is suitable for placement and operation of the equipment being quoted. This includes proper electrical supply, ventilation, drainage, water source, height and width requirements, open doorways for access to site, and ambient conditions. Any work required preparing the site for proper placement and operation of the equipment shall be the responsibility of the buyer. Any delay in requested or scheduled delivery or shipment due to site conditions is the responsibility of the buyer and may require payment by or charges to the buyer.
LIMITED WARRANTY: Sheldon Manufacturing, Inc. (“Manufacturer”) provides a LIMITED WARRANTY ONLY, which is available for Domestic deliveries at
http://sheldonmanufacturing.com/usa-warranty and international at http://sheldonmanufacturing.com/international-warranty.
CLAIMS: Any and all claims for errors in merchandise must be made in writing immediately upon receipt of equipment. All returns must be pre-authorized by Sheldon Manufacturing, Inc. and require a "Returned Materials Authorization" (RMA) issued by Sheldon manufacturing, Inc. for the specific serial number(s) being returned. No credit will be allowed on returned equipment without Sheldon’s pre-approval and permission. It is expressly agreed that the buyer's sole and exclusive remedy for any claims arising under this agreement against Sheldon Manufacturing, Inc. shall be limited to return of the goods and repayment of the purchase price, or replacement of the equipment by Sheldon Manufacturing, Inc. The buyer is liable for all the costs and expenses of return of the goods in cases that are due to buyer order error.
RETURN/REPAIR INQUIRIES:
Return authorizations of qualified products are only allowed within 30 days of the ship date. A restocking fee of 25% will apply to all items being returned in addition to shipping to and from Sheldon Manufacturing, Inc. and its subsidiaries. Goods damaged as a result of shipping cannot be returned. Use care when returning items.
Any damage resulting from improper packaging will not be accepted for return. Before returning any product, you must contact the Sheldon Manufacturing Support Department at (888)-227-1410 to obtain a Return Authorization Number (RA).
- Custom products cannot be canceled or returned.
- Filters, regardless of condition, cannot be returned.
Please have the following information available when calling Sheldon Manufacturing Customer Support:
- Model number
- Serial number
- Contact phone number
- Description of the problem with the unit or reason for return
- Current Photos of the Unit
- The RA number must then appear on the packing slip of the returned package to avoid delays
FREIGHT DAMAGE CLAIMS:
Freight damage must be reported to a Sheldon Manufacturing customer support representative within 5 days of product delivery by calling (888) 227-1410. Visible damage must be documented on the delivery receipt and include both consignee signatures at the time of delivery to file a claim.
Please have the following information available when calling to report freight damage:
- The original (signed) delivery receipt with damage documentation noted
- Additional substantiating documents e.g. Photos, employee statements, etc.
If the above conditions are not met, Sheldon Manufacturing may not be able to repair or replace your product.
QUOTATION AND ACCEPTANCES: All quotations are subject to prior sale, and changes may be made without notice. Terms of the proposal shall be accepted by the buyer's issuance of a Purchase Order within the offer period as stated in this price quotation. By the issuance of a Purchase Order, the buyer assents completely and exclusively to the terms and conditions herein. All proposals and acceptances of orders are made with the mutual understanding that orders are not subject to cancellation. This agreement shall be considered an Oregon contract and shall be interpreted and administered for all purposes under the laws of the State of Oregon, USA.
REMEDIES: Buyer acknowledges that the seller only transacts business in the State of Oregon and that if any dispute arises from this transaction, buyer expressly waives any right to assert the jurisdiction of said matter in any other forum. Buyer waives the right to claim damages, fees, costs, or any combination thereof, which may be statutorily allowed by such other jurisdiction. All costs of collecting past due payments, including reasonable attorney's fees, shall be borne by the buyer.
GENERAL: This agreement is deemed effective upon execution and delivery of the buyer's purchase order and seller's acceptance thereof. Care is taken to give reliable descriptions, but these are not guaranteed, and prospective purchasers are advised to check relevant details, including size, operating range, equipment inclusions such as shelves, accessories, installation and other services, and all other details relevant to the buyer's use of the equipment. Sheldon Manufacturing, Inc. reserves the right to correct any stenographic error or incorrectly listed, printed or quoted descriptions. Any contrary clause contained in the customer purchase order shall not be considered as part of the conditions of sale.
Rev: 4/2019
